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Support & Services

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Support & Services

We know that our clients need more than just quality products. That's why our team delivers superior service, including timely responses to any questions, after-sales support and onsite services. Our support team are here to ensure that every customer is satisfied with their purchase.

Support and service

Project consultation

It's vital to understand our customer's needs and requirements to help them choose the right devices for their project. Our engineers take the time to discuss with you what you're looking for and provide a comprehensive overview of the devices that may fit your needs. We're dedicated to making sure you're satisfied with your choice.

Onsite service

After-sales service

We are dedicated to providing top-notch service to our customers, and we understand that this requires more than just offering quality products. Our team goes above and beyond to ensure that every customer receives in-time after-sales services. This is how we provide complete solutions that exceed our clients’ expectations.

Consultant

Remote Diagnostics

Our Remote Diagnostics service is designed to keep your devices in top condition. When you need help, our service team is available 24/7 to assist you via phone, video chat, or video submissions for special situations. We can help with anything from a simple calibration to more complicated issues.

Technical support

Technician onsite services

If there are any issues with your devices that we cannot solve remotely, our skilled technicians will promptly arrive at your location, ready to provide the necessary solutions. With our proactive approach and spare parts in hand, we will ensure that the problem is solved quickly and effectively.

Training

Documents & drawings

Our commitment to providing the best quality measurement devices extends to our comprehensive documents and drawings. We have the latest datasheet, manual, 2D and 3D drawings to make it easy for our customers to integrate our devices with their systems. With our customized information and attention to detail, you can be sure that your devices will fit perfectly.

After sales service

Training

Our comprehensive training program equips you with the latest knowledge and troubleshooting skills you need to effectively use and maintain our devices. We work with your team to provide personalized training that meets the specific needs of your system. Our goal is to ensure that you are fully equipped to manage your devices with confidence.

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